Policies
Refund Policy
Objective:
This policy aims to clarify the conditions under which a refund may be negotiated for residential cleaning services. The refund policy will be reviewed on a case-by-case basis, taking into account the specific circumstances of each situation. Our goal is to ensure customer satisfaction and provide flexibility in resolutions.
1. Dissatisfaction with Service Quality:
If the customer is not satisfied with the service provided, they must inform us within 24 hours after the cleaning is completed.
The situation will be evaluated individually, and depending on the case, a partial refund, a re-cleaning at no additional cost, or other forms of compensation may be offered, based on the company’s assessment.
2. Refund Request:
To request a refund, the customer must contact us within 24 hours after the service, providing details about the reason for dissatisfaction.
The refund will be reviewed on a personalized basis, considering the nature of the request and the details provided.
3. Case-by-Case Refunds:
All refund requests will be handled on a case-by-case basis.
In each situation, the company will consider the context and negotiate a solution that is fair to both parties.
In some cases, a credit for future services may be offered instead of a monetary refund.
4. Refund Limitations:
No refund will be issued if the customer is not present or does not provide access to the property at the scheduled date and time.
No refunds will be granted for damages to personal items or objects that the customer specifically requested not to be cleaned.
Conclusion:
Our commitment is to ensure customer satisfaction and resolve any issues in a fair and transparent manner. If you have any questions or specific concerns about refunds, please contact us directly.
Note:
This refund policy will be reviewed and negotiated on a case-by-case basis, depending on the circumstances, and may be adjusted as market practices or local regulations change.
Privacy Policy
Cleanbycsribol website is owned by C S Ribol Services Corp, which is a data controller of your personal data.
We have adopted this Privacy Policy, which determines how we are processing the information collected by Cleanbycsribol, which also provides the reasons why we must collect certain personal data about you. Therefore, you must read this Privacy Policy before using Cleanbycsribol website.
We take care of your personal data and undertake to guarantee its confidentiality and security.
Personal information we collect:
When you visit the Cleanbycsribol, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the installed cookies on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically-collected information as “Device Information.” Moreover, we might collect the personal data you provide to us (including but not limited to Name, Surname, Address, payment information, etc.) during registration to be able to fulfill the agreement.
Why do we process your data?
Our top priority is customer data security, and, as such, we may process only minimal user data, only as much as it is absolutely necessary to maintain the website. Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding website usage. This statistical information is not otherwise aggregated in such a way that it would identify any particular user of the system.
You can visit the website without telling us who you are or revealing any information, by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the website’s features, or you wish to receive our newsletter or provide other details by filling a form, you may provide personal data to us, such as your email, first name, last name, city of residence, organization, telephone number. You can choose not to provide us with your personal data, but then you may not be able to take advantage of some of the website’s features. For example, you won’t be able to receive our Newsletter or contact us directly from the website. Users who are uncertain about what information is mandatory are welcome to contact us via csribol@cleanbycsribol.com.
Your rights:
If you are a European resident, you have the following rights related to your personal data:
The right to be informed.
The right of access.
The right to rectification.
The right to erasure.
The right to restrict processing.
The right to data portability.
The right to object.
Rights in relation to automated decision-making and profiling.
If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example, if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information might be transferred outside of Europe, including Canada and the United States.
Links to other websites:
Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties' privacy practices. We encourage you to be aware when you leave our website and read the privacy statements of each website that may collect personal information.
Information security:
We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We keep reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and personal data disclosure in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed.
Legal disclosure:
We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
Contact information:
If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to csribol@cleanbycsribol.com.
Cancellation Policy
To ensure efficient and high-quality service, we have the following cancellation policy:
24-Hour Notice: Please provide at least 24 hours' notice for cancellations or rescheduling. This allows us to manage our schedule and resources effectively.
Late Cancellation: Cancellations within 24 hours will incur a fee of $50 to cover administrative costs.
Urgent Situations: For urgent cancellations, contact us immediately. We may waive the fee depending on the situation.
How to Cancel: To cancel or reschedule, please contact us at 303 856 5784 or csribol@gmail.com.
Thank you for your understanding and cooperation. This policy helps us maintain excellent service for all our clients.